Shift Lead

Costa Vida•Mesa, AZ

37d•$16 - $18

About The Position

Are you a natural leader who thrives in a fast-paced environment and loves working with people? We’re looking for a motivated Shift Lead to help guide our team, deliver exceptional guest experiences, and ensure every shift runs smoothly. As a Shift Lead, you’ll play a key hands-on role in daily operations—supervising, supporting, and training team members while upholding our high standards for food quality, safety, and service. This position is perfect for someone who enjoys leading by example, staying organized, and keeping energy high during busy shifts.

Requirements

Strong organizational and leadership skills
Ability to multitask and stay calm in a fast-paced environment
A team-first attitude with excellent communication skills
Commitment to food safety, quality, and outstanding guest service
Reliability and flexibility with scheduling
Food Handler permit.
ServSafe Certification
Valid Driver's License.
Proven experience as a supervisor, preferably in a fast-paced kitchen environment.
Strong knowledge of food preparation techniques and safety standards.
Ability to follow recipes and instructions accurately.
Excellent time management skills and the ability to multitask in a busy kitchen.
Strong communication skills and a team-oriented attitude.
Minimum of 1 years of experience in a similar role
Ability to stand for long periods and lift heavy items (up to 50 lbs)

Responsibilities

Lead and organize daily shift operations
Create and manage shift schedules
Assign duties based on team members’ roles and strengths
Train and coach new and existing FOH/BOH team members
Ensure all food is prepared, cooked, and served according to recipes and quality standards
Maintain food safety, cleanliness, and health compliance (HAACP, Steritech)
Open and close the restaurant as needed
Balance cash drawers and prepare deposits
Handle guest concerns with professionalism and positivity
Support catering operations (delivery schedules, event details, team communication, accuracy)
Monitor guest experience standards (Greet, Verify, Thank, WOW moments, alerts)
Oversee facilities duties and cleanliness, including equipment tracking and follow-up
Support orientation and ongoing team development
Step in wherever needed to keep operations running smoothly