Shift Lead

BBQ Holdings, Inc.•Georgetown Charter Township, MI

4h•Onsite

About The Position

In this lively leadership role, the Shift Supervisor champions Papa Murphy's commitment to quality, service, integrity, and teamwork. This position involves mastering all aspects of the Crew Member role, overseeing and motivating team members during shifts, and assisting with tasks to prepare the store for projected business needs. The Shift Supervisor is responsible for ensuring the store operates according to or above standard guidelines for guest service, product quality, food handling, sanitation, safety, and security. Key responsibilities include holding self and others accountable for cash handling, schedules, breaks, opening/closing duties, and accurate shift paperwork using the POS. The role also requires addressing emergencies, guest complaints, equipment problems, product shortages, and team member issues calmly and friendly. Furthermore, the Shift Supervisor trains and develops team members for growth and can operate the store independently in the manager's absence.

Requirements

Ability to communicate, read, and apply fundamental math skills effectively.
Outstanding customer services skills.
Capacity to manage various difficult or emotional guest and crew situations.
Novice computer skills, including MS Word, Excel, Outlook, and POS.
Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.
Desire to be a team player and lead with a great attitude!
At least six months experience in QSR (or previous crew) involvement.
Ability to build positive relationships with supervisors, co-workers, and guests!
Knowledgeable in food safety.

Responsibilities

Conquer all aspects of the Crew Member position.
Oversee and encourage all team members to be their best on shift.
Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
Train and develop team members for successful growth and development.
Operate the store independently if needed, in the absence of the manager.