Shift Lead - Battlefield Parkway
About The Position
Who is Goodwill Industries of the Greater Chattanooga Area? Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all. Individuals with barriers to employment get help securing meaningful jobs. Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills. Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community. How do we accomplish our mission? We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience. Why should you join Chattanooga Goodwill? Friendly work environment with co-workers who appreciate working with each other. Employee discount. 401K and Roth retirement plans with matching contribution after eligibility. Skills and development opportunities. For Full-time employees: Dental and vision insurance - Company Paid for employee. Basic life insurance – 1.5 times salary, Company Paid for employee. Primary Care through TextCare- Company Paid for household. Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year What will a Shift Lead do? Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles. Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination. Punctual and dependable attendance.
Requirements
- High School degree or GED, preferred.
- Prior retail experience or customer service/ relations experience preferred.
- 6 months supervisory experience preferred.
- Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
- Must be proficient in Microsoft Office.
- Must be able to adapt to growth and a changing environment within the Agency.
- Ability to complete and maintain: CPR and First Aid certifications.
- Reliable transportation and communication required.
- Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
Responsibilities
- Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
- Develop, train, coach, and support store associates for career growth within the organization.
- Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.
- Greet, assist, and provide excellent customer service to donors and customers.
- Assist and resolve any complaints and communicate complaints and issues to the management team.
- Maintain proficiency for tasks required in all workstations.
- Monitor and maintain overall store appearance and housekeeping to agency standards.
- Perform and assist in all functions completed by store personnel.
- Support in maintaining all company records and reports accurately and in a timely fashion.
- Attend all meetings and training as required by the agency.
- Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
- Perform other duties as assigned.
Benefits
- Employee discount.
- 401K and Roth retirement plans with matching contribution after eligibility.
- Skills and development opportunities.
- Dental and vision insurance - Company Paid for employee.
- Basic life insurance – 1.5 times salary, Company Paid for employee.
- Primary Care through TextCare- Company Paid for household.
- Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
- Medical Insurance and Health Savings Account
- Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
