Shift Lead - NW Hwy

Wingstop•Garland, TX

11d

About The Position

A Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of the restaurant, and for directing the daily operations of a restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!

Requirements

Guest service mentality; has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic
Minimum of 2 years of previous food service, retail or restaurant supervisory experience
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
Passionate about hospitality and serving the guest
Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor

Responsibilities

Responsible for assisting the General Manager in staffing the restaurant timely and efficiently with carefully selected team
Ensure the restaurant environment is safe at all times for both team members and guests
Create the culture in the restaurant through respect, recognition and reward
Must work well with others and support the Wingstop Team
Must have a proven ability to work well under pressure and at a fast pace
Must listen well to team members and provide feedback
Must be willing to assist all other positions when necessary
Must have an outgoing and positive attitude in dealing with guests
Greet all guests in a timely manner (3-5 seconds at most)
Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
Handle all orders and inquiries in a friendly and professional manner
Ensure that we provide a quality product to all guests with quick and friendly service
Immediately notify the General Manager of all guest issues or complaints
Resolve low level guest issues with efficiency and a positive attitude
Control cash, property, product and equipment
Builds sales, control labor and food costs
Maintain operational standards and requirements in the restaurant
Identify and communicate maintenance problems to the Facilities Department
Maintain all facilities to Wingstop’s company standards
Ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant
Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
Leverage the support of the Restaurant Support Center
Ensure all risk management issues are in compliance with company standards
Other duties as assigned