Afternoon Shift Lead

Excel Fitness • Lumberton, NC

7h • $13 • Onsite

About The Position

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! Position: Shift Lead Reports to: General Manager (GM)/Assistant Manager (AM) Department: Operations Purpose: Help club management supervise and lead a team of employees in a designated location, during an assigned work shift, ensuring compliance with Excel and Planet Fitness policies, practices and objectives.

Requirements

• Must be at least 18 years of age or older.
• HS diploma or equivalent required.
• Proven ability to lead, encourage, develop and supervise the work of others.
• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
• Demonstrated the ability, confidence and leadership to managing a team.
• Great communication skills with internal and external customers.
• Must be team oriented, motivated and well organized.
• Ability to think critically and evaluate solutions to problems proactively

Responsibilities

• Assist the General Manager and Assistant Manager in implementing strategies to attract and keep customers based on our Excel Core Values.
• Utilize performance tracker to be in line with company metric expectations.
• Supervise and motivate staff to perform to their best abilities during assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Identify training needs by ensuring that all staff meets Excel standards and report findings to club management.
• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
• Make sure all employees adhere to company’s policies and guidelines and address any minor infractions. Shift Lead should bring up any major infractions with club management to address.
• Communicate with members and a create a high level of customer service.
• Perform daily club inspections, assign cleaning or associated tasks along with re-inspecting said tasks
• Hold employees accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders.
• May be responsible to oversee club operations and staff when the General Manager/Assistant Manager is off or unavailable
• Help train new employees and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.

Benefits

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees