Shift Lead - Athens

CHATTANOOGA GOODWILL INDUSTRIES INC•Athens, TN

1d•Onsite

About The Position

Goodwill Industries of the Greater Chattanooga Area, established in 1923, is a social enterprise dedicated to helping individuals transform potential into opportunity. With 17 store locations across 23 counties in two states, Goodwill provides education, career services, and on-the-job training to people facing barriers to employment, such as multi-generational poverty, history of incarceration, limited education, and lack of work experience. The organization's mission is to strengthen communities and families by promoting independence and dignity, while also contributing to environmental care by diverting millions of pounds of material from landfills. As a Shift Lead, you will be a direct contributor to this mission, supervising store personnel, ensuring operational standards, and providing excellent customer service, all while upholding the agency's values and safety policies.

Requirements

Must have excellent oral and written communication skills in English as well as interpersonal skills.
Must be proficient in Microsoft Office.
Must be able to adapt to growth and a changing environment within the Agency.
Ability to complete and maintain: CPR and First Aid certifications.
Reliable transportation and communication required.
Must be available to work during operating business hours as needed for business operations.
Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

Nice To Haves

High School degree or GED, preferred.
Prior retail experience or customer service/ relations experience preferred.
6 months supervisory experience preferred.
Bilingual a plus.

Responsibilities

Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
Punctual and dependable attendance.
Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
Develop, train, coach, and support store associates for career growth within the organization.
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.
Greet, assist, and provide excellent customer service to donors and customers.
Assist and resolve any complaints and communicate complaints and issues to the management team.
Maintain proficiency for tasks required in all workstations.
Monitor and maintain overall store appearance and housekeeping to agency standards.
Perform and assist in all functions completed by store personnel.
Support in maintaining all company records and reports accurately and in a timely fashion.
Attend all meetings and training as required by the agency.
Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
Perform other duties as assigned.

Benefits

Friendly work environment with co-workers who appreciate working with each other.
Employee discount.
401K and Roth retirement plans with matching contribution after eligibility.
Skills and development opportunities.
Dental and vision insurance - Company Paid for employee (for Full-time employees).
Basic life insurance – 1.5 times salary, Company Paid for employee (for Full-time employees).
Primary Care through TextCare- Company Paid for household (for Full-time employees).
Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft.
Medical Insurance and Health Savings Account.
Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year.