Shift Lead

Rocket Carwash•Pensacola, FL

11d•$17

About The Position

Shift Lead Rocket Carwash is looking to add to our management team! As an entry-level manager, you’ll have the opportunity to show us your potential and learn new personal and professional skills for career advancement that can’t be matched. The vast majority of our current management team began their careers in entry-level positions because we believe in training, promotion, and advancement of our people. Our team is energetic, positive, customer-oriented, and we strive on a daily basis to set ourselves apart from the competition. Come join us, because we invest in you as an individual both in and out of the workplace! A day In the Life: Utilizes highly energetic and proactive measures to lead fellow team members in daily tasks, duties, and problem-solving solutions to achieve goals Be a Rocket Carwash expert; consistently serving as a role model to teammates by achieving goals and maintaining our customers as the primary focus. In collaboration with leadership, work alongside the team to provide daily guidance, motivation, and training to guarantee a world-class carwash experience. Represent the brand with the utmost integrity Establish supportive and productive relationships with team members Maintain awareness and compliance with all safety regulations and policies Seeks out feedback and proactively engages in opportunities for career development Relay customer inquiries and issues to management while assisting in quick and timely resolutions Lead all aspects of the carwash when placed as the primary manager on duty Supervise and execute opening and closing procedures Oversee cash and security management Regularly review and provide feedback on processes and procedures Adhere to the Rocket dress code and attendance policy May be asked to perform basic to intermediate level maintenance tasks Perform all other duties requested by your direct report

Requirements

Displays high energy in all tasks and duties performed with a willingness to exceed customer service expectations with all interactions with customers
Be dependable with strong leadership and communication skills
Can problem-solve situations and provide sound resolution
Be people-oriented and enjoy interacting with team members and working on group projects
Provides prompt feedback when noticing something that needs to be fixed
Enjoys taking on challenges
Be adaptable and flexible. This role can experience frequent shifts in direction
Is a natural leader who fosters teamwork and maintains a safe but fun team environment
Is detail-oriented and able to focus on small details while understanding the bigger picture
In-depth training will be provided to effectively fulfill all responsibilities for this position
Demonstrates attention to detail
Ability to analyze written and verbal instructions
Ability to write, present, and respond to customers and staff members in a professional manner
Ability to manage, train, and support other car wash personnel
Conveys positivity and leads by example

Responsibilities

Utilizes highly energetic and proactive measures to lead fellow team members in daily tasks, duties, and problem-solving solutions to achieve goals
Be a Rocket Carwash expert; consistently serving as a role model to teammates by achieving goals and maintaining our customers as the primary focus.
In collaboration with leadership, work alongside the team to provide daily guidance, motivation, and training to guarantee a world-class carwash experience.
Represent the brand with the utmost integrity
Establish supportive and productive relationships with team members
Maintain awareness and compliance with all safety regulations and policies
Seeks out feedback and proactively engages in opportunities for career development
Relay customer inquiries and issues to management while assisting in quick and timely resolutions
Lead all aspects of the carwash when placed as the primary manager on duty
Supervise and execute opening and closing procedures
Oversee cash and security management
Regularly review and provide feedback on processes and procedures
Adhere to the Rocket dress code and attendance policy
May be asked to perform basic to intermediate level maintenance tasks
Perform all other duties requested by your direct report