Shift Lead

Vega Restaurant Group•Greenville, SC

11d•Onsite

About The Position

Tropical Grille is looking for Shift Leads for our Greenville area locations! Shift leads must have prior restaurant experience and excellent customer service. In addition to helping guests, shifts help manage the restaurant by opening or closing the restaurant, supervising staff, handling money, and ensuring food safety. Part time and Full opportunities for responsible, reliable, and friendly people! Job Title: Shift Leader Direct contact and resource for all store team members on lead shifts. Reports directly to Assistant General Manager and General Manager.

Requirements

Prior restaurant experience
Excellent customer service

Responsibilities

Weekly Scheduling
Responsible for finding coverage for callouts
Responsible for assigning positions to team members and clearly outlining responsibilities to maximize efficiency
Responsible for scheduling and assigning catering drivers for deliveries on each closing shift for following day’s opening manager.
Responsible for actively managing cost of labor to maximize store coverage and profitability
Policy Adherence
Shift Leader is responsible for adherence by staff to establish guidelines and procedures including, but not limited to:
Proper food-handling and cool-down procedures
Appearance and dress code
Customer service
Food quality
Recipe adherence
Staff safety
Shift audit completion
Proper closing and opening procedures
Food Cost Management
Shift Leader is responsible for managing food cost concerns including, but not limited to:
Food waste
Portion control
Order accuracy
Upselling at POS
Credits and refunds
Environment
Shift Leader is responsible for managing and facilitating a work and dining environment consistent with Tropical Grille, including, but not limited to
Cleanliness
Staff morale
Music
Staff language and behavior
Guest experience
Customer service
Expectations
Shift Leader is expected to communicate often with Store Management Team.
Shift Leader is expected to be proactive in facilitating and encouraging staff communication
Shift Leader is expected to be proactive in addressing all concerns involving scheduling, positional training, hiring, policy adherence, food cost management, and environment to Store Management Team.