Shift Lead

Ojos Locos Sports Cantina•Phoenix, AZ

38d•Onsite

About The Position

The Shift Lead is responsible for overseeing our team members on the floor throughout shifts. In addition, they support employees and the Management team to ensure that guests are satisfied with their dining experience.

Requirements

Previous restaurant experience preferred
Ability to effectively communicate in English and Spanish.
Must attend orientation and agree to policies and procedures as outlines. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.
The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the Ojos Locos Shift Lead is regularly required to stand up for 10 hours; walk; use hands and fingers to handle, feel, or carry objects, products, or controls; and talk or hear. The Shift Lead must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Oversee all team members and ensure all duties and tasks are being performed per company standards
Adhere to company standards and service levels to increase sales
Enforce sanitary practices for food handling, general cleanliness, and maintenance of federal, state and local laws and ordinances.
Responsible for ensuring consistent high quality of food preparation and service.
Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Manage unexpected staffing changes per shift, such as no-shows
Facilitate disciplinary action with the Management team when necessary
Ensure positive guest service in all areas.
Support Management team to ensure that proper security procedures are in place to protect employees, guests and company assets.
Ensure a safe working and guest environment to reduce the risk of injury and accidents. Escalate any accident reports to Management team to ensure they are completed promptly in the event a guest or an employee is injured.
Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
Coach employees on complaints concerning food quality and service.
Provide direction to employees regarding operational and procedural issues.