At City Brew Coffee, we believe in serving without compromise. Our Shift Leaders ensure smooth store operations, lead their teams, and deliver exceptional customer experience. The Shift Leader acts as the point of contact for employees and customers in the absence of the Store Manager, creating a positive and professional environment. Our Shift Leads live by The Three Things that define a great City Brew experience: Lead Service – model and uphold outstanding customer service. Drive Sales- inspire the team to meet and exceed sales goals. Cash Handling – ensure accuracy, security, and accountability in all financial transactions. As a City Brew Shift Lead, you will: Greet and welcome guests with a positive, customer-first attitude. Prepare and serve high-quality coffee, espresso drinks, teas, and food items promptly and with a sense of urgency to ensure an exceptional customer experience. Keep the café clean, organized, and fully stocked at all times. Provide coaching, training, and ongoing feedback. Foster a positive, collaborative team environment by leading through example. Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles in every interaction. Open and close the store following company procedures. Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture. Oversee cash handling, bank deposits, and reconciliation procedures. Encourage team participation in sales-building strategies. Utilize downtime efficiently for cleaning, restocking, or others productive activities. Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture. Deliver on The Three Things every shift: Lead Service, Drive Sales, and Cash Handling. The tasks listed here show the main responsibilities of the role but don’t include everything. You may be asked to take on other related duties as needed.