Shift Lead

About the position

The position involves opening and closing the store in the absence of management, ensuring all systems are operational, handling cash, and preparing the store for business. Responsibilities include managing deliveries, processing returns, and providing customer service. The role requires engaging with customers, resolving issues, and modeling best practices in customer service. Additionally, the position involves operational tasks such as managing inventory, pricing, and compliance with regulations, as well as assisting with training and communication within the team.

Responsibilities

• Open and close the store in the absence of management.
• Handle cash and ensure the store is ready for business.
• Manage deliveries and product returns.
• Engage customers and provide assistance with products and services.
• Resolve customer issues and ensure a positive experience.
• Coach team members on customer service best practices.
• Hold store keys and assist with operations.
• Register all sales and manage cash register operations.
• Assist in evaluating and developing store displays.
• Maintain accurate inventory counts and manage pricing.
• Ensure compliance with local regulations regarding products.
• Assist with bookkeeping activities as necessary.
• Maintain store cleanliness and appearance.
• Assist with stock rotation and product placement.
• Communicate tasks to team members in the absence of management.
• Report disciplinary issues and customer complaints to management.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.