About the position
The position involves opening and closing the store in the absence of store management, which includes all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. The role is responsible for opening the back door of the store for deliveries, completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers. The individual will model and deliver a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services. They will resolve customer issues and answer questions to ensure a positive customer experience, while also modeling and sharing customer service best practices with all team members.
Responsibilities
- Open and close the store in the absence of management.
- Handle cash and ensure the store is ready for business.
- Complete product returns, order voids, customer refunds, and cash drops.
- Engage customers and assist with products and services.
- Resolve customer issues and ensure a positive experience.
- Coach team members on customer service best practices.
- Hold store keys and assist with vendor deliveries.
- Register all sales on assigned cash register.
- Assist in reviewing order exceptions and reverse logistics.
- Evaluate and develop displays for promotions and sales.
- Maintain accurate inventory counts and pricing.
- Assist with bookkeeping activities as necessary.
- Ensure store cleanliness and maintenance.
- Comply with state and local laws regarding regulated products.
- Complete special assignments and other tasks as assigned.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English.
