Shift Lead
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About The Position
The position involves opening and closing the store in the absence of store management, which includes all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. The role is responsible for opening the back door of the store for deliveries, completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers. The individual will model and deliver a distinctive and delightful customer experience by engaging customers and patients, resolving issues, and sharing customer service best practices with team members. Additionally, the role includes various operational responsibilities such as holding store keys, assisting with warehouse and vendor ordering processes, registering sales, maintaining inventory counts, and ensuring compliance with pricing and regulatory requirements. The position also involves training and personal development, as well as communication responsibilities between management and team members.
