Shift Lead
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About The Position
The position involves opening and closing the store in the absence of management, handling cash, and ensuring the store is ready for business. Responsibilities include managing product returns, customer refunds, and providing change at cash registers. The role emphasizes delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Operational duties include managing store keys, assisting with inventory and pricing, maintaining store appearance, and ensuring compliance with regulations. The position also requires participation in training and communication with team members and management.
