Shift Lead Veterinary Assitant

Banfield Pet Hospital

90d • $20 - $26

About The Position

The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues. A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

Requirements

• Must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
• Must embrace and thrive on providing exceptional client and pet experiences.
• Must be available to work weekend and evening shifts.
• Must be comfortable working in an environment with loud noise and strong smells.
• Must be 18 years of age or older.
• Must have a minimum of two years of veterinary hospital experience.

Responsibilities

• Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
• Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates.
• Providing professional, efficient and exceptional client service, ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
• Assisting in effectively scheduling associates to meet client needs while proactively planning time off and CE scheduling.
• Ensuring compliance with all practice policies and procedures.
• Ensuring adherence to Banfield dress and grooming guidelines.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees