Shift Lead, Technical Support

Bloom Energy • San Jose, CA

1d • Onsite

About The Position

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality. For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. We are looking for a Shift Lead, Technical Support to join our team in one of today’s most exciting technologies. This role will report to Manager, Technical Support and based in San Jose, CA. This is a fully on-site, in office role 5 days a week. Bloom Energy's mission is to make clean, reliable energy affordable for everyone in the world. With roots in NASA’s Mars Program, the company’s founder, chairman, and Chief Executive Officer, Dr. K.R. Sridhar, developed an innovative fuel cell technology that is shifting the energy paradigm and redefining the electric power market. The Bloom Energy Server is a distributed electric power solution built for the digital age and capable of delivering highly reliable, uninterrupted, 24x7 constant power that is also clean and sustainable. Bloom’s unique on-site power generation systems are among the most efficient on the planet, providing significantly reduced operating costs and producing dramatically lower greenhouse gas emissions. By generating power where it is consumed, Bloom Energy offers increased electrical reliability and improved energy security, providing a clear path to energy independence. Some of the largest companies in the world trust Bloom Energy to provide their businesses with clean, reliable and resilient energy. Bloom’s customers include many Fortune 100 companies and leaders in manufacturing, data centers, healthcare, retail, higher education, utilities, and other industries. The company, headquartered in San Jose, California, is growing quickly and looking to add to its dynamic team.

Requirements

• Highly motivated and able to work independently in a high pressure environment
• 3+ Years experience working with DCS / SCADA environment
• Demonstrated self-initiative and sound judgment
• Technical knowledge in electrochemistry or Fuel cell operation
• Knowledge of mechanical systems, piping and instrumentation diagrams (P&ID, plumbing and valve operation
• Knowledge with safely working with fuels (natural gas, propane & hydrogen)
• Familiarity with Windows OS and Microsoft office with proficiency in Excel
• Ability to communicate with all levels within the organization as the customer advocate in a verbal and written manner
• Understanding of AC & DC power electronic technology

Responsibilities

• Provide technical support to the Control Center Operations Specialists
• Respond to system alarms to perform initial system actions
• Remote monitoring of deployed fleet of units and final customer testing
• Prepare formal documentation and training material for system operations
• Work with cross-functional teams to develop tools and automation
• Analyze and identify root cause of system inefficiencies or failure
• Manage and resolve customer performance/other issues
• Mentor and train Control Center Operations Specialists

Benefits

• competitive Medical, Dental, and Vision plans with a large employer contribution
• a 401(k) Retirement Plan with company match
• generous Mental Health Support services
• Legal services
• virtual Physical Therapy access
• Fertility & Family Forming benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed