Shift Lead, PT

Marcus • Pickerington, OH

72d

About The Position

Under the direction of the theatre management team, the Shift Lead is responsible for providing support to management as it relates to theatre efficiencies, staff communication and meeting daily goals. A shift lead may serve as a first point of contact for guest concerns and assist with other associate related tasks such as: coaching, training, and policy enforcement. This position will help ensure an exceptional guest service experience. This position reports to the General Manager (reporting may vary by location).

Requirements

• Possess strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry
• Six (6) months minimum experience in theatre industry

Nice To Haves

• High school diploma or equivalency is preferred

Responsibilities

• Communicate to associates goals and objectives by conducting pre-shift meetings
• Assist management by repositioning team members in areas of need during peak periods and according to show schedules
• Process voids, refunds, reserve seating swaps, and issuing loyalty points for guest service reasons
• Reboot terminals to ensure scanning is 100% operational
• Be the first point contact for guest concerns
• Help maintain the quality of daily operations by meeting the 'Best In Class' benchmarks, (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment and Thanking the Guests)
• Assist with projects which include: seat repair, training, inventory, and financial goal planning/execution
• Assist in other duties as assigned by the management team

What This Job Offers

• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees