About the position
Shift Leads at Madison Reed's Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure, working through the appointment schedule, communicating with the guests, and ensuring the quality of every service by the team. The Madison Reed Shift Lead follows the roadmap of success for their Hair Color Bar, supporting the Manager's initiatives within operational best practices and guidelines, working with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As a keyholder, Shift Leads are the manager-on-duty when the manager is out, and are developing their business acumen and team management skills to be the next Manager of a Hair Color Bar. #livelifecolorfully Compensation for this role consists of base hourly pay, commission, and tips. Potential earnings for this location range from $32 - $47 per hour, contingent on factors including Hair Color Bar performance, tenure, and time behind the chair. This role reports to the Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.
Responsibilities
- Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
- Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
- Support all aspects of the business as needed, including but not limited to: front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
- Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
- Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback.
- Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
- Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
- Demonstrate mastery of all Madison Reed systems, policies, processes and procedures.
- Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals' unique talents and abilities with the most relevant responsibilities.
- Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
- Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.
Requirements
- Active cosmetology license in the state in which you are applying.
- 1+ year of experience as a colorist behind the chair within a salon environment.
- 1+ year of leadership experience in a customer facing environment.
- Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
- Comfortable operating point of sale systems.
- Fluency in English.
Benefits
- Medical, Dental, Vision & FSA (FT Only)
- Employee Assistance Program (FT and PT)
- Pre-tax Commuter (Parking & Transit) Basic (FT Only *)
- Life AD&D (FT Only)
- Short & Long-term Disability (FT Only)
- Accident Insurance (FT Only)
- Critical Illness Hospital (FT Only)
- Hospital Indemnity (FT Only)
- Parental Leave* (FT Only - Dependent on Tenure and Position)
- Team Member Discount: Working Advantage (FT & PT)
- Pet Insurance (FT & PT)
- One Medical Membership (FT & PT)
- The College Tuition Benefit (FT & PT)
- 401k Plans (FT & PT)
- Paid Vacation Time (FT Only)
- Paid Holidays (FT & PT)
