Shift Lead (Key Holder) Grand Canal
About The Position
We're Sandboxâ VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures-whether that's surviving a zombie apocalypse or battling on the high seas. Since 2017, we've led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR? Sneak peek of our store experience HERE. What You Will Be Doing: Create Unforgettable Guest Moments Greet guests with energy and invite them into an exciting, welcoming environment Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up Proactively share offers (F&B, repeat visits, gift cards) to boost engagement Be a Tech & Experience ExpertMaster our proprietary tech and keep gear calibratedTroubleshoot issues smoothly and provide real-time, light-hearted updates to guestsCommunicate with management and tech support when issues arise, clearly and quickly Keep Things Running SmoothlyMaintain a spotless, high-energy store that meets Sandbox VR standardsSanitize gear thoroughly and display materials/gift cards to brand expectationsPrepare iPads, body trackers, and gear before and after every session Shift Leadership & CoachingOpen/close the store, manage daily audits, break schedules, and labor spendRun shift check-ins, coach in real time, and train new hiresEnsure team performance, morale, and guest service standards remain high What We Are Looking For: Egoless & Coachable: You take feedback well and pitch in wherever needed Adaptable & Proactive: You're resourceful, self-driven, and good with change Team-Focused: You stay positive and celebrate group wins Reliable: On time, in uniform, and ready to shine Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs Weekend Availability: Required Leadership: 1+ year in retail/hospitality leadership
Requirements
- Egoless & Coachable: You take feedback well and pitch in wherever needed
- Adaptable & Proactive: You're resourceful, self-driven, and good with change
- Team-Focused: You stay positive and celebrate group wins
- Reliable: On time, in uniform, and ready to shine
- Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
- Weekend Availability: Required
- Leadership: 1+ year in retail/hospitality leadership
Responsibilities
- Greet guests with energy and invite them into an exciting, welcoming environment
- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
- Master our proprietary tech and keep gear calibrated
- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
- Communicate with management and tech support when issues arise, clearly and quickly
- Maintain a spotless, high-energy store that meets Sandbox VR standards
- Sanitize gear thoroughly and display materials/gift cards to brand expectations
- Prepare iPads, body trackers, and gear before and after every session
- Open/close the store, manage daily audits, break schedules, and labor spend
- Run shift check-ins, coach in real time, and train new hires
- Ensure team performance, morale, and guest service standards remain high
Benefits
- Paid sick time + 401(k) match
- Commuter benefits (transit + parking)
- Referral bonuses + employee discounts
- Free VR sessions + guest review bonus
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What This Job Offers
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
501-1,000 employees
