Shift Lead/Key holder

PJ's Coffee of League City•League City, TX

31d

About The Position

We are looking for a reliable, motivated, and service-oriented Shift Lead / Key Holder to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations, maintaining excellent customer service standards, and supporting the management team in achieving store goals. This position involves opening and closing the café, supervising staff during shifts, overseeing product quality, and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator, lead by example, and bring a positive, hands-on attitude to every shift.

Requirements

High school diploma or equivalent
Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations.
Team player
Management experience is required for shift lead positions.
Possess excellent basic math skills and have the ability to operate a cash register or POS system.
Basic problem-solving and conflict resolution skills are needed.
Dependable, punctual, and able to work flexible shifts.
Strong organizational and multi-tasking skills.
Passion for coffee, customer service and fostering a positive work environment.

Nice To Haves

Coffee shop experience is preferred.

Responsibilities

Prepare and serve coffee, espresso drinks, teas, and other beverages to café standards
Greet customers warmly and provide menu recommendations as needed
Operate coffee machines, grinders, and other café equipment safely and efficiently
Maintain cleanliness and organization of the café, including workstations and seating areas
Handle cash and process transactions accurately using POS systems
Restock supplies and assist with inventory management
Follow food safety and sanitation guidelines
Collaborate with team members to ensure smooth daily operations
Open and/or close the café, ensuring all operational procedures are completed accurately and securely
Lead and support baristas and other team members during shifts to maintain high service and product standards
Assist in training, coaching, and motivating staff to deliver excellent customer experiences
Handle cash management, including register balancing and deposit preparation
Monitor inventory and restock supplies as needed to support smooth operations
Ensure cleanliness, organization, and compliance with health and safety guidelines
Resolve customer concerns quickly and professionally
Communicate effectively with management regarding staffing, supplies, and operational needs