Shift Lead (FULL TIME)

Banfield Pet Hospital

78d • $21 - $27

About The Position

The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

Requirements

• Associate’s degree or veterinary technician certification/licensure preferred.
• Two years experience in healthcare, veterinary profession, or service-type industry required.
• Prior supervisory experience preferred.
• Medical background with medical terminology training required.

Nice To Haves

• Experience at Banfield preferred.

Responsibilities

• Perform the duties of a CSC and/or veterinary assistant/technician.
• Actively recruit new clients by promoting hospital services.
• Manage routing the flow of clients and pets to ensure superior client care.
• Maximize the number of pets seen by the hospital team.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans and hospital services.
• Assist incoming clients by completing required documentation.
• Manage finances by maintaining accurate balances.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician.
• Ensure the safety of pets, clients and associates.
• Assist with surgery as applicable.
• Assist Practice Manager in developing an efficient, productive hospital team.
• Support Practice Manager in hospital labor management.
• May assist Practice Manager in the selection, training, and supervision of the paraprofessional team.
• Provide effective communication between associates, clients, hospital leadership and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Train and mentor new paraprofessional associates.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program.
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance.
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees