Sheriff's Dispatcher I

Contra Costa County (CA) • Martinez, CA

70d • Onsite

About The Position

The Office of the Sheriff is seeking dedicated and service-oriented individuals to join our team as Sheriff's Dispatchers I. This critical role is based at the state-of-the-art dispatch center in Martinez, California, which operates around the clock to support the safety of the community. Sheriff's Dispatchers are the vital first point of contact for individuals in need of emergency assistance. In this position, you will receive and prioritize both emergency and non-emergency calls, determine the appropriate response, and dispatch units in accordance with established Sheriff's Office policies and procedures. You will also enter and retrieve information from computer data systems and maintain continuous radio communication with 15-20 patrol units in the field. In addition to supporting law enforcement, you will provide dispatch services to fire departments, ambulance units, and the County Office of Emergency Services. The role requires the ability to remain calm and professional in high-pressure situations, accurately summarize and relay information, and provide clear instructions to field personnel to ensure efficient and effective responses. Weekend, holiday, and overtime work is required, with all overtime compensated at 1.5 times the regular hourly rate.

Requirements

• Decisive-is able to act promptly, logically, and with clear judgement when faced with challenging situations.
• Communicative-is able to clearly and effectively share information with the public and emergency responders.
• Detail-Oriented-Is able to read, comprehend and retain important information for dispatching needs.
• Calm-is able to maintain composure and professionalism even during high-stress emergencies.
• Adaptable-is able to adjust quickly to changing situations and shifting priorities.
• Multi-Tasking-is able to balance data entry and communication seamlessly, managing several tasks at once.
• Self-Motivated-is driven to provide exceptional and proactive support to the community.
• Ethical-is able to demonstrate integrity and upholding standards in all aspects of the role.
• Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process.
• Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.
• Ability to accurately type at a speed not less than 40 words per minute.
• Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment.

Responsibilities

• Receiving and prioritizing telephone and radio messages in a calm and efficient manner.
• Using computer-aided data entry equipment or manually recording and relaying information to appropriate field units, including patrol officers, fire departments, ambulance companies, the County Public Works Department, and the Office of Emergency Services.
• Receiving, transmitting, and recording teletype and data systems messages to ensure accurate and timely communication.
• Answering questions from the public and providing accurate and helpful information.
• Dispatching resources from a mobile command center when requested, ensuring coordinated responses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees