Shelter Support Staff

The Salvation Army USA Central Territory • Mankato, MN

100d • $15

About The Position

This is an after-hours support position to the Case Manager by providing professional support at the desk, over the phone, and in person to all residents of the General’s Quarters.

Requirements

• Experience in working with homeless low income persons with disabilities.
• Understanding of the delivery of Social Services and eligible benefits.
• Ability to work well with clients of diverse cultural and socioeconomic groups; respects confidentiality; able to work within ethical and legal parameters of social services.
• Willingness to work in an environment with a flexible work schedule and in a team environment.
• Willingness to support the philosophy, goal, and objectives of The Salvation Army.
• Must pass a background check, and satisfy the MVR drivers’ qualification requirements.
• Must complete Safe From Harm training within the first thirty (30) days of employment.

Responsibilities

• Ensure the safety of the residents and a secure environment during the evening and early morning hours.
• Provide access to, and regularly interact with, residents. Report any area of concern to the Case Manager in a timely manner.
• Maintain a supply of printed community resources to hand out, bus tokens if needed, and assist residents with phone calls and other information.
• Assist residents and Case Manager with move in and move out procedures.
• Develop and maintain a sufficient level of First Aid knowledge, study the manual on Blood-Borne Pathogens and know when to call 911.
• Identify the issues of, and how to work with, a disability such as MI and CD and how to diffuse a potential crisis.
• Maintain an overnight incident log for review and appropriate action by the Case Manager or Program Director.
• Enforce residential policies and procedures consistently and fairly to all residents.
• Keep informed on activities and communicate those to residents as directed.
• Display a professional and courteous attitude.
• Support other staff as needed to accomplish overall operations of the facility.
• Participate in, and satisfactorily complete, training programs required of the assigned position to enhance the ability to perform this job.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers.
• Support the mission of The Salvation Army by treating every client and colleague with individual respect and dignity, and without discrimination of any kind.

Benefits

• Wage: $15.53 per hour
• Equal opportunity employer

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed