MERCY HOUSE-posted 1 day ago
$22 - $22/Yr
Full-time • Entry Level
Onsite • Riverside, CA
251-500 employees

The Shelter Specialist, Overnight, is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.

  • Provide an active staff presence during assigned overnight shifts
  • Assist with general cleanliness and safety of the facility, including emptying trash cans, cleaning up spills, and general groundskeeping
  • Perform nightly deep cleans across the site to ensure the overall health of the facility
  • Resolve any conflicts and file incident reports when necessary
  • Provide necessary emergency support and follow emergency procedures
  • Conduct safety and wellness checks
  • Communicate potential concerns with security staff to ensure staff and guest safety
  • Provide late-night transportation services
  • Encourage and discuss progress toward housing with shelter guests
  • Provide general support for guests
  • Observe and report concerns, violations, and general events in daily staff logs
  • Provide late-night meals and organize early-morning food distribution
  • Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ensure a client-focused, trauma-informed, and housing-focused shelter approach
  • Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
  • Dependability, responsibility, and the ability to communicate effectively and respectfully
  • A valid California driver’s license and proof of auto insurance are required
  • Ability to lift up to 50 pounds
  • Prolonged periods of standing and the ability to work in a fast-paced environment
  • Fluency in Spanish is of significant value
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