SHELTER SECURITY GUARDS, HOMELESS SERVICES CENTER

City of Portland, ME • Portland, ME

224d • $20

About The Position

City of Portland Shelter Security Guards are involved in the security and safe operations of the Homeless Services Center, providing assistance to some of the City's most vulnerable residents. Shelter Security Guards day to day responsibilities include greeting facility guests, performing scheduled and random searches during check-in/open hours times and by staff request and addressing guest and staff safety concerns. Security guards also collaborate with staff and supervisors to complete regular shelter reports, perform perimeter checks and maintain the shelter grounds.

Requirements

• High School completion required with any equivalent combination of education, experience, and relevant training.
• Previous experience working security or another closely related field.
• Ability to remain calm during disturbances or other stressful situations.
• Excellent communication and customer service skills.
• Working knowledge of security methods/techniques.
• Ability to assist people in crisis situations.
• Basic computer skills.
• Ability to establish and maintain effective working relationships with consumers, case managers, residents, social workers, institutional and public officials, and other community contacts.
• Ability to work as a member of a three-person team without on-site supervision.
• Ability to work awake overnight shifts if schedule requires.
• Evidence of a positive attitude that supports the goals of the City.
• Ability and willingness to utilize available translation services to serve clients with limited or no English proficiency.
• Excellent oral communication skills and the ability to work with a diverse clientele.
• Must submit to annual TB screening.

Responsibilities

• Monitors and authorizes entrance and departure of shelter guests and employees.
• Assist shelter staff and emergency personnel with incident response.
• Attends monthly staff meetings and training.
• Completes regular shelter checks and responds to client incidents.
• Performs related work as required.

Benefits

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Discount on professional development programs through USM and Thomas College

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees