Shelter Residential Advisor: Overnight

Thrive Youth Center•San Antonio, TX

5d•$15•Onsite

About The Position

Thrive Youth Center is seeking a young adult Residential Advisor to serve the needs of clients experiencing homelessness in a homeless shelter setting. The primary purpose of a Residential Advisor (RA) is to focus on client safety and shelter living life skills with an emphasis on preparing the client for self-sufficiency. The RA is to perform daily, consistent, and effective crisis intervention, providing information to appropriate staff and Haven partners regarding a client’s mental health and physical well-being to ensure appropriate services are being provided. This full-time position will provide support for clients at the Thrive Youth Center Emergency Shelter on the Haven for Hope campus.

Requirements

Completion of High School Diploma/GED
Commensurate experience in residential support within community programs serving youth, at-risk young adults, homeless individuals, and/or diverse communities.
Demonstrated commitment of LGBTQ+ affirming care and experience working with marginalized youth populations.
Strong interpersonal skills, emotional intelligence, and ability to hold compassionate boundaries.
Ability to work in a collaborative, community-based setting with a diverse team and client base.
Must have a valid Texas Driver’s License, a good driving record, reliable transportation, and proper insurance coverage.

Nice To Haves

CPR & BLS certification or willingness to obtain
Trauma informed care certification or willingness to obtain
Training in trauma-informed care, crisis intervention, harm reduction, substance abuse, and mental illness disorders.
Knowledge of the Homeless Management Information System (HMIS)
Bilingual in Spanish and English

Responsibilities

Provide first-class care and residential support for all sheltered clients in the Thrive Emergency Shelter.
Monitor all areas of the Thrive Emergency Shelter to ensure compliance with the rules, policies, procedures, and protocols.
Respond to clients’ requests, complaints, and inquiries.
Issue hygiene products and personal supplies to new clients entering shelter services.
Conduct regular inspections, chore checks, documenting opportunities and celebrating the clients’ successes.
Identify and respond to any client who is experiencing a problem or crisis to ensure they are safe and that other on-campus service providers are aware of the situation and able to respond with appropriate services.
Conduct initial assessments for client needs at program entry.
Utilize agency vehicles for client off-campus events, as assigned.
Utilize the case management system, HMIS for all relevant data and documents.
Ensure the timely completion of required documentation and ensure required information is entered as required.
Submit referral forms to partner agencies (on-site and off-site), for benefits, education, and employment assistance.
Assist potential and prospective clients in resource navigation for the following needs: LGBTQ+ specific resources, housing, rent-assistance, benefits, employment, education, other shelter opportunities.
When assigned and scheduled, participate in outreach efforts for prospective clients.
Participate in required monthly training as assigned.
Ensure office cleanliness in general office spaces.
Assist other Thrive departments with activities, as needed and assigned.