Shelter Resident Assistant

Volunteers of America Upstate NY•Ithaca, NY

20h•$27 - $28

About The Position

The Shelter Resident Assistant is responsible for providing support to shelter residents and help create a safe environment for clients. The Resident Assistant is a vital part of the team, works alongside management, case managers and intake coordinators to help ensure all paperwork is completed and clients have what they need for a successful stay.

Requirements

Minimum of High School Diploma/GED required.
Strong communication and interpersonal skills, including working with those in crisis and vulnerable populations required
Basic computer skills required.
Ability to obtain adult first aid/CPR certification
Ability to work in a changing and challenging environment

Responsibilities

Provide empathetic, compassionate and non-judgmental assistance to families in crisis.
Offer emotional support, actively listen and build rapport with families.
Assist, oversee and implement daily shelter program and daily activities, including meal distribution, recreational programs, laundry room facilitation, programming, chores, room turnover and other shelter activities.
Assist with meal preparation, serving and clean up during designated meal times.
Handle crisis situations calmly and efficiently, following established procedures
Work collaboratively with team members to address immediate concerns and ensure the safety of clients
Enforce shelter rules and policies consistently and fairly
Maintain accurate and up to date records as required, including daily shift logs, incident reports and rule violations.
Communicate effectively with the shelter management team
Check email during every shift
Attend and participate in all mandatory meetings and trainings.
Assist with intakes and discharges as necessary
Monitor facility, including answering phones, conducting rounds and viewing cameras.
Complete daily room inspections per shelter policies to ensure safety, cleanliness and shelter rules are being adhered to by clients.
Turn over rooms when clients leave, including laundry and cleaning as necessary.
Assist coworkers with responsibilities as needs arise.
Other duties as requested to benefit client and programs