Shelter Client Service Representative

Animal Humane Society•Golden Valley, MN

1d•Onsite

About The Position

Job Summary The Client Services Representative is responsible for the daily coordination and scheduling of Veterinary Center Spay/Neuter, Wellness, Dental, and Specialty surgery appointments. Essential Functions Client Services: Greet clients and maintain a professional and welcoming environment. Answer incoming phone calls and make outgoing calls to return voice messages. Respond to email inquiries regarding services. Schedule clients for services. Prepare and ensure proper paperwork and consent forms are completed prior to services. Collect payment from clients. Email invoices, receipts, and records as needed. Make reminder, follow up, and no-show calls for services. Escalate complex client questions and concerns as appropriate. Communication and Culture: Communicate in a positive and professional manner with customers, other employees, and volunteers. Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all. Technology: Accurately enter and maintain client files and required information in Evet. Manage and view work schedule in Makeshift. Clock in and out of shifts using ADP. Monitor AHS email and other messaging software. Other duties as assigned. Additional Information: Schedule and Attendance: Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays. Attend and participate in regular team meetings and one-on-one meetings with direct leader. May be required to work at a different site based on department needs. May be required to attend occasional off-site meetings and events. Work Environment: Primarily desk based. Exposure to unpleasant odors, chemicals, and noises, including barking. Requirements Qualifications Experience: 2+ years of customer service experience required. Experience scheduling appointments and/or serving at a reception desk preferred. Skills: Excellent customer service and communication skills. Strong administrative and process management skills. Strong multi-tasking and problem-solving skills. Proficient with computers, specifically a working knowledge of Microsoft products. Physical Demands: Prolonged sitting at a desk. Must be able to lift and carry up to 10 lbs. Emotional Demands: Must be comfortable with the emotional aspect of work in the veterinary field, including the use of humane euthanasia. Transportation: Reliable transportation required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Benefits About AHS Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota. As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. Why Work Here Make a difference in the lives of animals and people Join a team of coworkers who love animals as much as you do Work-life balance Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee paid supplemental life, accidental death & dismemberment and long-term disability insurance. Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability Support for student loans: we are a Public Service Loan Forgiveness qualified employer Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year 401k with 4% company match for part-time and full-time staff Nine paid holidays for full-time staff Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date) Paid Time Off for part time and full-time staff (amount is based on hours worked and FTE status) Commitment to Diversity, Equity and Inclusion: As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota and ultimately have a positive impact on animals in our care.

Requirements

2+ years of customer service experience required.
Excellent customer service and communication skills.
Strong administrative and process management skills.
Strong multi-tasking and problem-solving skills.
Proficient with computers, specifically a working knowledge of Microsoft products.
Reliable transportation required.
Must be comfortable with the emotional aspect of work in the veterinary field, including the use of humane euthanasia.

Nice To Haves

Experience scheduling appointments and/or serving at a reception desk preferred.

Responsibilities

Greet clients and maintain a professional and welcoming environment.
Answer incoming phone calls and make outgoing calls to return voice messages.
Respond to email inquiries regarding services.
Schedule clients for services.
Prepare and ensure proper paperwork and consent forms are completed prior to services.
Collect payment from clients.
Email invoices, receipts, and records as needed.
Make reminder, follow up, and no-show calls for services.
Escalate complex client questions and concerns as appropriate.
Communicate in a positive and professional manner with customers, other employees, and volunteers.
Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.
Accurately enter and maintain client files and required information in Evet.
Manage and view work schedule in Makeshift.
Clock in and out of shifts using ADP.
Monitor AHS email and other messaging software.
Other duties as assigned.

Benefits

Make a difference in the lives of animals and people
Join a team of coworkers who love animals as much as you do
Work-life balance
Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes
Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee paid supplemental life, accidental death & dismemberment and long-term disability insurance.
Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability
Support for student loans: we are a Public Service Loan Forgiveness qualified employer
Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
401k with 4% company match for part-time and full-time staff
Nine paid holidays for full-time staff
Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
Paid Time Off for part time and full-time staff (amount is based on hours worked and FTE status)
Commitment to Diversity, Equity and Inclusion: As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota and ultimately have a positive impact on animals in our care.