Shelter Associate

United Way•Greeley, CO

17h•$17 - $19

About The Position

United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed. The Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to overnight shelter. The person in this role will use a Housing First focus to assist in overnight shelter operations and tasks. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming emergency shelter.

Requirements

Ability to work flexible hours including evenings, weekends, and overnight shifts
Self-motivated; proven excellent performance standards and quality of work
Excellent customer service and phone skills
Effective interpersonal communication skills including one-on-one conversations
Ability to effectively respond to escalated situations or crisis
Proficient in Microsoft Office Suite and Google Docs
Data and intake experience in HMIS or related data systems
Networking and community relationship building skills
Ability to work independently and as a team player
High school diploma

Nice To Haves

Homeless services, case management, social work, health/human services, public health, or related nonprofit experience preferred
Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles
Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness
Current first aid and CPR/AED certification preferred

Responsibilities

Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources
Maintain overnight shift availability, including the ability to fill in shifts when needed
Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, handing out donations, and maintaining shelter cleanliness and organization
Carry out HNC policies and procedures for overnight shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures
Direct and guide new guests to orient them to the space and policies as needed
Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict
Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability
Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations
Assist in staffing extreme weather days during daytime shelter hours, when required
Assist in staffing offsite overflow shelter if activated during weather emergencies
Maintain neighborhood relationships around the HNC
Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics
Accurately records services, intake, and assessment data for the Homeless Management Information System (HMIS)
Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
Support fundraising efforts of United Way and activities that support United Way.
Support United Way annual events, disaster response, and other activities as assigned.
Participate in staff meetings and in service opportunities.
Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
Other duties as assigned.