Shelter Aide I (Extra Help / Non-Benefited)
About The Position
The Shelter Aide I is responsible for supporting the day-to-day operations of the shelter by creating a safe, welcoming, and respectful environment for shelter guests, community partners, volunteers, and visitors. This position provides direct support services, assists with shelter operations, and completes administrative and facility-related tasks as assigned by the Program Director or designated supervisor. The Shelter Aide I plays a critical role in maintaining a trauma-informed, non-judgmental atmosphere that promotes dignity, safety, and stability for all shelter guests. This is an extra-help position and is not eligible for benefits.
Requirements
- High School Diploma or equivalent required
- Must successfully complete fingerprinting and background check upon hire (at Alliance expense)
- Must possess reliable transportation, a valid driver’s license, and DMV clearance
- Must provide proof of COVID-19 vaccination upon hire
- Ability to see, read, and distinguish printed and handwritten documents
- Ability to hear and understand speech in person and by telephone
- Frequent use of hands and arms for computer and office equipment use
- Ability to lift and carry up to 20 pounds
- Ability to bend, stoop, walk, and reach overhead
- Ability to sit or stand for extended periods
- Ability to maintain concentration and mental acuity for sustained periods
Nice To Haves
- Experience in social services, human services, or related work/life experience preferred
- Some college coursework or vocational training desirable
- Prior experience working with unhoused or low-income populations strongly preferred
Responsibilities
- Greet all individuals entering the shelter and maintain awareness of all persons on the property at all times
- Create and maintain a welcoming, respectful, calm, and safe environment for shelter guests
- Conduct screenings, intakes, admissions, and re-admissions as directed by supervision
- Ensure shelter rules, procedures, and expectations are followed
- Facilitate bed assignments and maintain accurate bed tracking
- Assist guests in accessing essential needs such as showers, laundry, hygiene supplies, and transportation
- Serve as the primary point of contact for shelter guests regarding orientation and shelter procedures
- Act as a liaison with community partners and volunteers as directed
- Address behavioral concerns and report incidents to supervisory staff
- Maintain a clean and orderly shelter environment; support completion of guest chores
- Conduct bed counts and safety rounds; participate in safety drills as scheduled
- Respond to emergencies, contact 911 when necessary, and complete incident reports and shift logs
- Report maintenance and repair need to supervision
- Communicate effectively with staff using logs, reports, and electronic communications
- Attend required staff meetings and trainings
- Adhere to ethical standards and program policies and procedures
- Perform shift responsibilities as assigned by procedures or supervision
- Provide general support to shelter staff and program operations
- Answer multiple phone lines professionally
- Maintain and organize shelter forms, records, and documents
- Assist with data entry as needed
- Maintain and organize program supplies and communicate supply needs to supervisors
- Provide transportation as requested by supervision
- Perform other duties within job classification as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
