Shelter Advocate

Simpson Housing Services • Minneapolis, MN

398d • $39,520 - $39,520

About The Position

The Shelter Advocate at Simpson Housing Services is responsible for ensuring a safe, clean, and supportive environment for single adults experiencing homelessness. This full-time position involves evening shifts and focuses on providing advocacy, resources, crisis management, and operational support for guests. The role is vital in fostering a hospitable and secure environment while coordinating with staff, volunteers, and community partners.

Requirements

• High school diploma or GED.
• Evening availability and reliable transportation.
• Effective written and verbal communication skills.
• Commitment to confidentiality and professional boundaries.

Nice To Haves

• Experience working with low-income, homeless, and diverse populations.
• Experience working with individuals with mental health challenges, chemical dependency, or abuse.
• At least 1 year of direct social service experience.

Responsibilities

• Facilitate positive on-site shelter operations by communicating and enforcing shelter rules while maintaining a positive atmosphere.
• Greet, screen, and assist guests at shelter entry; oversee paperwork and updates.
• Supervise and provide guidance to interns, volunteers, and meal groups.
• Provide an awake presence and primary contact for guest questions when working.
• Provide a hospitable environment for guests and volunteers.
• Maintain shelter cleanliness and organization, including bed storage, unused lockers, and donations.
• Manage supplies and complete daily operational tasks.
• Communicate regularly and coordinate services with all team members including the Supervisor.
• Arrive on time for scheduled shifts and meetings.
• Be informed of issues of homelessness and the shelter system.
• Meet regularly with guests to determine needs.
• Provide support services including linkage with appropriate community resources, housing, and advocacy.
• Assist and support guests with crisis and conflict management issues.
• Log clear and concise case notes of daily events.
• Maintain accurate, timely documentation, including case notes, statistical data, and guest records.
• Participate in reporting for funding sources and site visits.
• Use necessary computer systems, including HMIS with competence and attention to detail.
• Develop and maintain positive working relationships with staff, volunteers, and participants.
• Attend and participate in all work-related meetings.
• Maintain confidentiality and adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff, and the public.
• Work within and across agency departments to build a culture of equity and antiracism.
• Evolve knowledge and strategy of equity and antiracism on an individual and team level.
• Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Benefits

• Generous PTO and 11 Additional Paid Holidays
• Health Insurance, Flexible Spending Accounts and an HSA match
• Retirement Plan with a 3% Employer Match
• Up to 12 Weeks Paid Parental Leave
• Free Annual Minnesota State Park Pass or Wellness Stipend
• Dental Coverage and Vision Discount Plan
• An Incredible Culture that Encourages Career Growth and Support!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED