Shell Wealth Services Representative (Senior Client Service Associate)

SHELL FEDERAL CREDIT UNION•Deer Park, TX

About The Position

The Shell Wealth Services Representative position is responsible for providing administrative support to the Shell Wealth Services (SWS) program through assorted tasks to enhance current relationships, foster new connections, engage credit union employees, and support business efforts.

Requirements

2 years banking of financial services experience preferred.
Strong Customer service and communication skills.
High attention to detail and accuracy.
Ability to manage multiple tasks and maintain accuracy.
Strong problem-solving and interpersonal skills.

Nice To Haves

SIE- Securities Industry Essentials
Series 6 or 7

Responsibilities

Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions
Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties required by our Broker Dealer
Contact leads through a variety of sources and schedule appointments. Verify appointments at least one day prior and inform the client of what to bring to the appointment.
Gather factual client-level profile information such as age, address, income, marital status, etc.
Answer, generate and return calls as needed or requested.
Notate all calls in CRM.
Provide readily available account information to clients, such as balance, holdings, and transaction history.
Follow all protocols and requirements for money movements.
Annual RMD processes for all members
Review all paperwork for accuracy and inclusiveness before submission. Follow up with representative, client, or home office to obtain necessary documentation.
Process checks received and schedule investment appointments as needed. Track checks anticipated for arrival and call companies with the members when checks are not received.
Maintain prospects and client data including notes, follow-up appointments and periodic review dates.
Gather items and put together kits and marketing materials.
Plan and coordinate marketing events.
Follow CRM process for member contact.
Coordinate ordering office supplies.
Track budget, expenses, and GDC reports.
Mandate is to follow all Broker Dealer Policies
Required to attend annual training sessions as instructed or scheduled.
Perform job duties and responsibilities in compliance to Broker Dealer policies, procedures, philosophy and standards of performance.
Enhance productivity, growth and provide administrative support for the SWS program.
Act as a liaison for CSA support; report concerns/issues to Program Manager.
Performs additional duties as assigned.