Shaw Branch - Branch Manager IV

Golden 1 Talent Acquisition Team • Fresno, CA

93d • $88,200 - $95,000

About The Position

The Branch Manager IV is responsible for fostering a professional and friendly environment that provides an exceptional service experience to Golden 1 members, resulting in expansion of Golden 1 market share, wallet share, and increased revenue. Builds, trains, coaches, and leads an engaged team through employee development. Leads overall performance and member service objectives that align with Golden 1’s mission, vision, and core values. Plans, organizes, directs, implements and controls all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures. Creates a positive branch service culture and partners with other departments to achieve shared company objectives. Identifies community event opportunities and potential Select Employee Groups and actively participates in related events. Branch Managers job levels I – IV are differentiated by considering the typical annual volume of the following day-to-day operations within a branch: Transactions, Loan Applications, Loans Granted and New Accounts Opened. These criteria are weighted to reflect the relative impact these operations have on the success of a branch. Volume ranges and weightings are evaluated at the beginning of each calendar year to determine if there are any necessary changes that need to be made to reflect new internal/external conditions.

Requirements

• Bachelor's Degree in related field or equivalent work experience.
• Minimum of three years of progressively responsible management experience within a retail or financial institution.
• Knowledge of California Credit Union Law and Regulations.
• Knowledge of the sound practice of business administration.
• Knowledgeable of electronic banking equipment, video security systems, electronic fund transfer technology, office automation equipment.
• Proven ability to inspire and motivate employees to meet and/or exceed service and performance objectives.
• Solid knowledge of financial concepts, products, and services in a financial services environment.

Nice To Haves

• Flexible employee coaching skills to meet individual employee needs.
• Professional verbal/written communication and presence.
• Demonstrated positive demeanor and outgoing attitude.

Responsibilities

• Fosters a professional and friendly environment that provides exceptional service to Golden 1 members.
• Build, train, coach and lead an engaged team through employee development.
• Leads overall performance and member service objectives that align with Golden 1's mission, vision, and core values.
• Plans, organizes, directs, implements and controls all aspects of branch operations.
• Creates a positive branch service culture and partners with other departments to achieve shared company objectives.
• Identifies community event opportunities and potential select employee groups and actively participates in related events.
• Coach, develop and manage staff performance to meet or exceed all service objectives and expectations.
• Identify, target, and market the Credit Union to potential fields of membership within the branch’s demographic and local communities.
• Develop and implement branch business and marketing plans.
• Plans, organizes and participates in branch outbound call efforts.
• Conduct employment interviews as necessary.
• Maintain a thorough understanding of all state and federal laws and regulations related to credit union compliance.
• Complete activities associated with human resource processes of direct reports.
• Identify, investigate and respond to members’ concerns.
• Distribute all pertinent information to management and staff through preparing, conducting, and attending meetings.
• Monitor all internal policy and procedural controls to safeguard the funds and assets of Golden 1.
• Oversee, assist, and partner with the Associate Branch Manager to ensure internal processes and controls are well established.
• Participate on special and standing committees.
• Provide recommendations on all branch employees’ promotions and placement.
• Assure that the physical maintenance and appearances of the facilities are maintained.
• Travel to meetings by car or public conveyance.
• Prepare and submit budget justifications.
• Oversee and control applicable budgetary expenses.

Benefits

• Salary range of $88,200.00 - $95,000.00 Annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree