Shared Tool Technician (Onsite: Nashville, TN; 10am -7pm CST)
About The Position
As a Shared Tool Technician, you are the custodian of the specialized instruments that allow Philips Healthcare Field Service Engineers (FSEs) to repair medical systems. Working from our 160,000-square-foot center in Nashville, TN, you will manage the lifecycle of shared tools for the North America Shared Tools Program. Your attention to detail in inspecting, repairing, and calibrating these assets ensures that when a life-saving imaging system fails in a hospital, the engineer arriving on-site has quality tools available to repair.
Requirements
- You possess a high school diploma or equivalent.
- You have a minimum of 1 year of experience diagnosing and repairing mechanical or electronic equipment.
- Proficient with multimeters, oscilloscopes, pressure gauges and other measurement tools; able to read and interpret technical manuals, blueprints, and schematics.
- Strong PC skills (Microsoft Windows & Office); experience with Salesforce (SFDC) or SAP preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Nice To Haves
- An Associate degree in Biomedical Equipment Technology, Electronics, or Engineering is preferred
- Previous experience in a healthcare or medical technology setting is highly preferred
- experience with Salesforce (SFDC) or SAP preferred.
Responsibilities
- Perform detailed visual and functional inspections of high-precision imaging tools, ensuring Quality Assurance Work Orders (QAWO) are completed according to APM/Shared Tools procedure.
- Receive and process shipments using Salesforce.
- Monitor the "Dock to Stock" flow, ensuring a 24-hour turnaround for tools returning from the field.
- Take ownership of the program’s 100% calibration compliance goal.
- Monitor weekly reports, facilitate 45-day recalls, and coordinate with external calibration vendors (Tektronix).
- Monitor the Shared Tools Order Processing page to fulfill critical orders for field engineers.
- Select the most effective shipping methods to maintain our 99% on-time delivery target.
- Perform in-house repairs, tool upgrades, and field changes.
- Identify and order missing or damaged parts to ensure every tool kit is 100% complete and field-read
Benefits
- Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
- Details about our benefits can be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
