Shared Services Trainer/Lead

Cintas • Miromar Lakes, FL

78d

About The Position

Cintas is seeking a Shared Services Trainer/Lead to help support our internal partners and our external customers through various activities. Responsibilities include training new partners for consistency and other trainings, driving team goals and departmental KPIs, as well as supervisor cover and support. This partner is an expert on system related tasks and functions in their functional area of the business. The lead position will also be responsible for the following areas: Coverage when the Supervisor is out of the office, Quality audit to ensure partners are following procedures and policies, Identify partner growth opportunities, internal communication needs, and process improvements, Subject matter expert in one of our Shared Services' functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.).

Requirements

• 1+ years' relevant business experience
• High School Diploma/GED, Bachelor's Degree preferred

Nice To Haves

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Responsibilities

• Training new partners for consistency and other trainings
• Driving team goals and departmental KPIs
• Providing supervisor cover and support
• Coverage when the Supervisor is out of the office
• Conducting quality audits to ensure partners are following procedures and policies
• Identifying partner growth opportunities, internal communication needs, and process improvements
• Serving as a subject matter expert in one of the Shared Services' functional areas

Benefits

• Comprehensive and competitive medical, dental and vision benefits
• Flexibility with four different medical plan options; one plan is offered at zero cost
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED