Shared Services Associate

State of Ohio•Columbus, OH

3d•Onsite

About The Position

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. 18 mos. exp. in accounting, auditing, finance, business administration, or related field, or financial call center work in private sector or other governmental sector; -Or completion of associate core coursework in accounting, auditing, finance, business administration or related field; -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Accounting and Finance The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. The selected candidate should live in Ohio or be willing to move here for the position. This position is in-office 5 days per week. The Office of Budget and Management does not provide sponsorship for work authorization. When completing your application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. If you require reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. The Director of OBM, or their designee, will interview all final candidates for this position. The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. What You'll Do: FSS Associate in two (2) of our lines of business\: Supplier Operations and Contact Center . If you have experience in Supplier Operations or have real world Call Center experience this may be an opportunity for you. OBM is seeking a Financial Support Services Associate who will assist our OBM Financial Support Services (FSS) section. FSS is a business processing center that processes common administrative transactions for state agencies and business suppliers, with an emphasis on efficiency and customer service. Supplier Operations: Makes updates to existing suppliers, such as name, address contact information, and tax identification changes sets up and maintains electronic funds transfers (EFTs) for suppliers and Medicaid providers as well as other functions. CONTACT CENTER: THE CANDIDATE SELECTED FOR THE CONTACT CENTER MUST WORK THE HOURS OF 8\:30 A.M. TO 5\:00 P.M. As an associate in the Contact Center you will be responsible for handling inquiries from both internal and external customers by telephone, email, and other channels while providing magical customer service. All service lines of Financial Support Services must validate information for accuracy and completeness within established State of Ohio and FSS guidelines and timelines. Work with leadership to identify continuous improvement opportunities. Contribute to the development and achievement of short and long-term department objectives and goals. May be assigned to work in any of the following areas\: Supplier Operations, Accounts Payable, Travel and Expense or Contact Center A Successful Candidate Will\: Meet or surpass the production and quality goals Work well independently and as part of a team Have strong communication skills Be flexible Have strong attention to details Financial Support Services Associates may be assigned to work in any of the following areas after extensive training\: Supplier Operations, Accounts Payable, Travel and Expense or Contact Center. Accounts Payable: These associates handle the processing of invoices for a wide range of state agencies, as well as various boards and commissions. Contact Center: This team handles inquiries from both internal and external customers by telephone, email, and other channels while providing magical customer service. Supplier Operations\: Makes updates to existing suppliers, such as name, address contact information, and tax identification changes, sets up and maintains electronic funds transfers (EFTs) for suppliers and Medicaid providers as well as other functions. Travel and Expense: These associates process travel and expense reimbursement requests in accordance with state rules and guidelines for travelers doing state-related business. What We Do: The Ohio Office of Budget and Management (OBM) is the fiscal backbone of the State of Ohio enterprise. OBM works with the Governor and every state agency in providing policy analysis, fiscal research, and financial management services. We help state agencies shape Ohio’s future by ensuring the proper and responsible use of state resources!

Requirements

18 mos. exp. in accounting, auditing, finance, business administration, or related field, or financial call center work in private sector or other governmental sector
Completion of associate core coursework in accounting, auditing, finance, business administration or related field
Equivalent of Minimum Class Qualifications For Employment noted above
Accounting and Finance Job Skills
Meet or surpass the production and quality goals
Work well independently and as part of a team
Have strong communication skills
Be flexible
Have strong attention to details

Responsibilities

Makes updates to existing suppliers, such as name, address contact information, and tax identification changes
Sets up and maintains electronic funds transfers (EFTs) for suppliers and Medicaid providers as well as other functions
Handling inquiries from both internal and external customers by telephone, email, and other channels while providing magical customer service
Validate information for accuracy and completeness within established State of Ohio and FSS guidelines and timelines
Work with leadership to identify continuous improvement opportunities
Contribute to the development and achievement of short and long-term department objectives and goals
Processing of invoices for a wide range of state agencies, as well as various boards and commissions
Process travel and expense reimbursement requests in accordance with state rules and guidelines for travelers doing state-related business

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume