Shared Service Assoicate

Winnavegas Casino Resort•Sloan Township, IA

58d•Onsite

About The Position

Assist the casino with daily operations. Responsible for providing outstanding guest service to WCR internal/external guests. Responsible for various work throughout the different departments. Occasionally performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

Requirements

Must be a key employee in good standing.
Must have a high school diploma or G.E.D.
No theft or stealing convictions.
Must be able to obtain a Key license with WGC
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.

Responsibilities

Work in various department as needed.
Create a courteous, friendly, and professional work environment.
Ensure compliance with safety and sanitation standards.
Assist guest with all questions and reasonable requests.
Ensure a high level of customer service is maintained at all times.
May handle cash and perform cash handling duties/able to reconcile a till after each shift.
Must attend all meetings and/or trainings as directed by management.
Read, understand and adhere to Winnebago Gaming Compact and Winnebago Tribal Gaming Code and Rules and Regulations.
Always performs duties in a positive and professional manner.
Perform other duties as assigned.