Shared Medical Appointment Coordinator

Salud Family Health•Commerce City, CO

13d•$20 - $22

About The Position

The Shared Medical Appointment (SMA) Coordinator is responsible for the successful coordination of shared medical visits. They are focused on front desk functions as well as coordinating visits and activities for the participants. The SMA Coordinator approaches their tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change. We offer: $20 to $22 per hr. Monday to Friday – 8 am to 5 pm

Requirements

Education: High school diploma or GED
Experience: Two years of front desk/customer service experience in a medical setting preferred
Bilingual English/Spanish preferred
Must work well with the other patient care team members
Ability to communicate clearly and appropriately with diverse patient populations
Exhibits professionalism, positive attitude, and excellent customer service
Proficient in elementary math, reading comprehension, and writing skills
Ability to learn and implement complex policies and procedures
Familiarity with medical/dental terminology preferred
Ability to read, understand, and follow verbal and written instructions
Ability to work evening or weekend hours if needed
Ability to work under stress
Ability to recognize, evaluate, solve problems, and correct errors
Ability to explain and summarize comprehensive concepts in a way that the general population can understand
Effective organizational, time management, and delegation skills
Skills in planning, organizing, and coordinating groups
Ability to take initiative, display good judgment, problem-solving, and decision-making
Basic knowledge of OB care, from pregnancy testing to prenatal care and postpartum care
Understanding and willingness to assist with training in both a one-on-one setting and a group setting.
Demonstrates skill and enthusiasm in co-facilitating group visits and is self-motivated
Must be able to use word processing software, databases, spreadsheets, and eClinicalWorks effectively
Ability to work with diverse populations

Responsibilities

Works in conjunction with other Medical Providers, Dental Providers, Behavioral Health Providers, and all other staff to ensure that the patient obtains the highest standard of integrated health care
Patient recruitment and education on shared medical visits
Coordinates physical rooms, staffing, and electronic health record management following standard protocols
Orders supplies, snacks, and equipment such as binders, marketing materials, and facilitator guides necessary for the efficient operation of the clinic
Responsible for completing front desk functions, including appointment preparation, patient registration, insurance verification, money collections, patient reminders, etc.
May serve as a greeter, front desk receptionist, and/or cashier when not involved in group-related tasks
Prepares educational materials and supplies for each cohort/patient meeting
Communicates regularly with all providers, facilitators, and support staff regarding the SMA visits and program to ensure all are properly informed and answer any questions regarding its coordination
Provides patients with approved resources and information pertaining to their visits
Coordinates efforts with the Maternal Child Health Coordinator (MCH Coordinator) for patient referrals, hospital records, and visits for OB patients
Serve as the expert in job functions in their area. They are the go-to person for questions, support, and staff training
Assists with data collection and evaluation of the SMA program. Reporting and solving problems that may arise
Follows procedures for the electronic health records system
Promotes to all staff a “excellence in customer service” attitude to meet the needs of all SALUD patients
Ensures safety standards are met in the Front Office as identified by AAAHC, OSHA and Salud Policies/Procedures
Respects privacy by adhering to all HIPAA standards for patient and employee confidentiality
Acts as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit to SALUD
Career ladder positions at Salud are required to complete the career ladder through level four, which is most closely associated with their role. This includes completing all the courses, passing the exams, having satisfactory reviews, and obtaining the outside certification as quickly as these levels are available and within the parameters established by Salud. Those unable to complete the ladder within the parameters set by the organization will not be allowed to continue in their current role.
May be required to travel to other clinics based on staffing shortages
Performs other duties as assigned

Benefits

Comprehensive Benefits Package includes:
Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
Low employee premiums, especially given rich benefits
$25 Primary Care Physician and Specialist Co-pays (in-network)
Low deductibles and co-insurance
Free provider visits and services at all Salud facilities
Preferred prescription pricing at Salud pharmacies
Dental PPO plan
Includes Employee Discounts at All Salud Dental Facilities
Vision
Generous vacation accrual
10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
Up to 8 Paid accrued Sick Days per year
Defined Contribution Pension Plan.
Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
Flexible Spending Accounts
Basic Life and AD&D
Supplemental Life and AD&D
Short-Term & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program