Severity Unit Manager - Construction

Travelers•Kansas City, KS

About The Position

Under general direction and as a member of the local management team, this position is responsible for product quality and performance of the Specialty severity claim team handling serious and complex commercial lines and personal liability claims. Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management. Serve as a field representative for the Home Office Specialty product area, as requested. Reinforce the Specialty Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.

Requirements

High School Degree or GED.
10 years claim handling experience specifically handling serious injury and complex liability claims.

Nice To Haves

Bachelor's Degree.
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills, including:
Current on jurisdictional laws and regulations.
Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex claims.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Claim management experience.

Responsibilities

CLAIM HANDLING: Leads a team of 5 to 8 MCSs and STSs who are each responsible for handling severe and/or complex claims, with the full damage value (without regard to coverage or liability defenses) of each inventory exceeding multi-million dollars, making the SUM ultimately responsible for an inventory with a full damage value well into the hundreds of millions.
Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
Conduct quality file reviews per office/ best practices guidelines.
Ensure timely and appropriate reserves.
LEADERSHIP: Attract, Retain and Develop World Class Talent: Leads a team of 5 to 8 MCSs and STSs who are each responsible for handling severe and/or complex claims, with the full damage value (without regard to coverage or liability defenses) of each inventory exceeding multi-million dollars, making the SUM ultimately responsible for an inventory with a full damage value well into the hundreds of millions.
Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy.
Effective orientation and on-boarding.
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
Work with management to develop and implement effective training, performance development and succession planning.
Effective retention planning; proactively manage and respond to turnover.
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
Effectively utilize reward system to distinguish top performers and significant achievements.
Ensure timely notification to Home Office for cases that meet triggers required in the Large Loss Guidelines
Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
PRODUCT DEVELOPMENT: Develop and implement strategies and initiatives to improve file quality, expense management, investigations, subrogation, structured settlement, and litigation management.
COMMUNICATION/INFLUENCE: Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.
Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
Participate in business meetings and agency visits as required.
Collaborate.
Participate in severity round table.
Drive the Information Advantage. Successfully leverage data, management information and technology to identify business drivers and trends and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions. Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
OTHER ACCOUNTABILITIES: Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
Partner for Mutual Success. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Perform other duties as assigned.

Benefits

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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