Debt Settlement - Administrative Back Office
About The Position
As a Settlement Preparation Specialist, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will provide support for and collaborate with multiple business units, helping our members expedite their way to financial freedom! You’d be reviewing creditor information, reaching out to creditors to locate accounts, updating account information and ensuring all enrolled accounts are ready for settlement as soon as possible. We’re a growing team and welcome creativity and ingenuity as we work towards perfecting the settlement preparation process.
Requirements
- Due to potential return-to-office plans, this role is only available to employees in the greater Phoenix/Tempe area
- Minimum of 1 year experience in customer service or administrative office setting
- Excellent communication skills (both verbal & written)
- Ability to successfully multitask
- Proven ability to meet deadlines and achieve goals
- Attention to detail
- Proficient skills with Excel, Google Sheets, and Salesforce
Nice To Haves
- Experience with processing documents or experience in the financial industry preferred
Responsibilities
- Review creditor correspondence and documents including collection letters, statements and credit reports
- Research accounts and contact creditors to find who is servicing the account
- Multitasking various work streams daily which requires organization
- Achieving individual and team metrics associated with task completion and accuracy
- Handle Inbound and Outbound calls with creditors to update account statuses
- Process bulk Authorization to Communicate and Power of Attorney document requests for creditors
- Manage creditor email inquiries and accurately disposition accounts
- Conduct special research/creditor projects assigned as necessary
Benefits
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
