Session Hotline Operator (2)

State of Washington • Olympia, WA

50d • Onsite

About The Position

These positions are full-time, temporary, are not eligible for benefits and do not pay into retirement The Legislative Information Center (LIC) is a service provided by the Washington State Legislature. Our mission is to provide courteous, accurate, and timely information about the Legislature and the legislative process to the citizens of Washington State and the members and staff of the Legislature. As a member of the LIC team, the Session Hotline Operator demonstrates a strong commitment to customer service by receiving and forwarding telephone messages from the public to legislators and responding to inquiries about the current legislative session or the legislative process.

Requirements

• Basic keyboarding, computer, and technology skills.
• Basic knowledge of the structure of Washington State Government and the legislative process.
• Clear, pleasant speaking voice with strong verbal communication skills.
• Knowledge of grammar, spelling, and punctuation.
• Maintain professionalism and composure when interacting with the public, staff, and legislators in all situations.
• Exercise sound judgment, discretion, and maintain confidentiality.
• Communicate clearly and effectively, both verbally and in writing.
• Work independently as well as collaboratively within a team.
• Complete tasks accurately and efficiently while meeting deadlines.
• Some college coursework or a college degree or;
• Work or volunteer experience that demonstrates proficiency with basic phone and research skills or involves direct interaction with the public.

Responsibilities

• Staff the Hotline phones, answer questions about constituent issues and forward electronic messages to Senators, Representatives, and the Governor.
• Answer questions (by phone) and provide information on legislation and the legislative process, meeting times and places and other legislative matters and help find laws and agency rules that may be applicable to a caller's questions.
• Help the public and staff navigate the Legislative Website.
• Perform other work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees