Servicing Support Specialist

U.S. Bank • Owensboro, KY

23h • $21 - $28 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Mortgage Loss Analyst is responsible for performing financial reconciliation on liquidated loans, ensuring all claims comply with investor/insurer requirements and identifying opportunities to recover funds and mitigate losses. This role involves detailed loan-level reviews, coordination with claims teams, and preparation of monthly financial reports. Analysts will also manage loan disposition tasks and ensure accurate clearing of balances post-reimbursement.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically five or more years of mortgage or related experience

Nice To Haves

• Familiarity with investor guidelines and claims processes.
• Knowledge of mortgage servicing platforms and reporting system
• Thorough knowledge of Bank’s operational policies, procedures, products, and services
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Effective interpersonal, verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office application

Responsibilities

• Reconcile all loan advances after applicable claims have been filed/paid.
• Conduct detailed reviews to identify reimbursement opportunities and reduce losses.
• Compare filed claims against investor guidelines and coordinate rebuttals or supplemental claims.
• Research incurred losses to determine responsibility and identify billback opportunities.
• Prepare monthly reporting for the finance team.
• Complete loan disposition tasks and open system tasks to clear remaining balances.
• Recommend process improvements to reduce operational costs.
• Engage in regular discussions with internal business areas to review identified issues, validate root causes, and collaborate on remediation strategies.
• Facilitate cross‑functional problem‑solving sessions to drive timely resolution, ensure accountability, and improve end‑to-end loss mitigation processes.
• Partner with upstream and downstream operational teams to communicate findings, clarify process gaps, and ensure corrective actions are implemented effectively.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level