Servicing Support Specialist

Carrington Mortgage • Westfield, MA

8d • Remote

About The Position

Come join our amazing team and work remote from home! The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Requirements

• Knowledge of Microsoft Office Suite required
• Must be a team player with strong attention to detail and able to work independently.
• Analytical, Detail oriented
• Ability to interact with senior management
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services
• Ability to organize and prioritize own work schedule on short-term basis
• Strong math skills, balance and check results for accuracy
• Ability to compose letters
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
• High school diploma or GED required.
• Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred.

Nice To Haves

• College education preferred but not required.
• Knowledge of relevant industry-specific software packages preferred

Responsibilities

• Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures.
• Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question.
• Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds.
• Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees.
• Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests.
• Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan.

Benefits

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED