Servicing Support Associate

U.S. Bank • Cincinnati, OH

1d • $20 - $23 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Job Overview The Servicing Support Associate supports the Loss Mitigation function by reviewing and validating borrower documentation related to mortgage payment assistance requests. This role plays a critical quality control function, ensuring accuracy, completeness, and compliance of sensitive financial documentation reviewed by offshore teams. The position operates in a high‑volume, SLA‑driven environment and requires strong attention to detail, critical thinking, and the ability to manage competing priorities.

Requirements

• High school diploma or equivalent
• Two to four years of experience in administrative support activities
• Strong attention to detail and ability to identify inconsistencies or errors in documentation.
• Demonstrated critical thinking skills and comfort asking questions to ensure accuracy.
• Ability to work effectively in a fast‑paced, SLA‑driven environment with frequent priority shifts.
• Strong organizational and multitasking skills.
• Professional verbal and written communication skills.
• Comfort working with sensitive and confidential information.
• Familiarity with high‑volume operational or production‑based roles.

Nice To Haves

• Prior experience in mortgage servicing, loss mitigation, or financial document review.

Responsibilities

• Review and validate loss mitigation documentation submitted by borrowers, including but not limited to: Bank statements Pay stubs Credit reports Mortgage applications Income documentation and borrower identifiers
• Perform quality control auditing of work completed by offshore evaluators, ensuring accuracy, adherence to guidelines, and compliance with internal standards.
• Process and review a high daily volume of files (approximately 80–155 files per day) while maintaining quality and meeting service‑level agreements (SLAs).
• Enter, track, and maintain accurate data and records within internal systems and reporting tools.
• Assist with report writing, tracking, and compilation to support operational reporting and audit readiness.
• Serve as an escalation point when discrepancies or issues are identified, partnering with internal business lines and third‑party vendors as needed.
• Handle sensitive personal and financial information with discretion, professionalism, and strict adherence to confidentiality requirements.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees