Servicing Specialist II
About The Position
The Servicing Specialist II is responsible for performing intermediate to advanced mortgage servicing functions in support of the credit union’s residential loan portfolio. This role ensures timely and accurate escrow administration, and lien releases, while delivering high-quality service to internal teams and members. The Servicing Specialist II acts as a key contributor to compliance efforts with regulatory requirements and investor guidelines, and serves as a resource to junior staff members. This position bridges the responsibilities of entry-level servicing and senior-level oversight, with a strong focus on accuracy, efficiency, regulatory compliance, and member satisfaction.
Requirements
- High School Diploma or equivalent required.
- 2–4 years of experience in mortgage servicing or loan operations in a credit union or financial institution.
- Experience with escrow disbursements, payoff processing, and servicing system usage.
- Working knowledge of mortgage servicing practices, including escrow administration, payment processing, payoffs, and lien releases.
- Familiarity with investor guidelines
- Working knowledge of relevant regulations (RESPA, TILA, CFPB servicing standards).
- Knowledge of mortgage documentation for Conventional, FHA, and VA loans.
- Proficiency in servicing software platforms
- Strong data entry skills with high attention to detail and accuracy.
- Intermediate Excel skills for data tracking and reporting.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to work both independently and collaboratively across teams.
- Familiarity with electronic document recording and scanning processes.
Nice To Haves
- Associate degree or equivalent college coursework in business, finance, or a related field preferred.
- Mortgage servicing certifications or training (e.g., Fannie Mae and Freddie Mac servicing, FHLB, and FHA Servicing) preferred.
- Prior exposure to investor reporting or audit support is a plus.
Responsibilities
- Book new mortgage loans accurately into the servicing system (CO specifically) and perform maintenance and updates on loan records.
- Assist with payment posting and corrections.
- Administer escrow accounts, including disbursements for property taxes, homeowners' insurance, flood insurance, and PMI.
- Assist in the completion and delivery of investor reporting
- Conduct escrow analysis and support the distribution of annual T&I disclosures and 1098 tax documents.
- Support the preparation of payoff statements, and manage lien release documentation.
- Respond to member and internal inquiries regarding loan servicing, escrow, and payment activity in a professional and timely manner.
- Ensure servicing actions are compliant with applicable laws, regulations, and 3rd party guidelines
- Assist with quality control checks, audits, and loan file reviews specific to servicing to verify accuracy and adherence to servicing policies.
- Maintain organized, accurate records and ensure timely scanning and indexing of documents.
- Support process improvements, system updates, and team projects to enhance operational efficiency.
- Provide guidance to junior servicing staff and assist in training as needed.
- Serve as a liaison to other departments to resolve servicing-related issues.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
51-100 employees
