Servicing Specialist I

MERITRUST CREDIT UNION•Wichita, KS

11h•$23 - $29•Onsite

About The Position

Position is responsible for delivering high-quality service to both internal and external members while maintaining compliance with Credit Union policies, procedures, and applicable legal and regulatory requirements. This role supports mortgage loan operations through, escrow management, document processing, and member servicing. The Mortgage Servicing Specialist contributes to overall operational efficiency while ensuring excellent service and relationship building.

Requirements

High School Diploma or equivalent required
Strong attention to detail and high accuracy in data entry
General understanding of mortgage servicing and financial institution operations
Working knowledge of mortgage loan processes and escrow management
Ability to maintain compliance with loan servicing regulations and deadlines
Minimum of 1 year loan operations experience or 2 years of customer service experience in a credit union or financial institution
Strong organizational and time management skills
Ability to prioritize tasks and meet multiple deadlines
Excellent written and verbal communication skills
Proficiency with general computer systems and software applications
Ability to work independently and collaboratively in a fast-paced environment
Ability to perform accurate and complete document processing and data input

Nice To Haves

Knowledge of Conventional, FHA, and VA loan documents preferred

Responsibilities

Build and maintain strong member relationships that reflect care and value
Maintain up-to-date knowledge of all internal policies, procedures, regulations, and applicable laws
Assist with payment processing and corrections.
Support the preparation of payoff statements, and record release documents in a timely manner
Audit mortgage loan files, in relation to loan servicing, to ensure compliance with internal policies and applicable laws and regulations
Disburse escrow payments for property insurance, flood insurance, and private mortgage insurance
Monitor and maintain escrow accounts, ensuring timely tax payments in accordance with state and county deadlines
Follow up on expired property insurance policies
Assist members with servicing issues and inquiries in a courteous and professional manner
Provide quality customer service to internal teams and external members
Maintain organized and accurate filing, scanning, and data entry processes
Ensure consistent attendance and punctuality, as regular attendance is essential to performance

Benefits

Comprehensive medical insurance plan
Dental and vision insurance
Generous paid-time-off
12 paid holidays
Annual bonus (based off of annual results/scorecard each year)
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
Supportive and engaging work environment.
A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.