Servicing Representative – Collections Specialist II

Servion•New Brighton, MN

11d•$22 - $27

About The Position

SUMMARY: Extensive telephone collections for past due mortgage payments. Solicitation and administration of initial steps involved with Loss Mitigation programs. Primary contacts include members, staff, investors, vendors/partners, management staff and others involved in the loss mitigation process. ESSENTIAL RESPONSIBILITIES & DUTIES: Entry Level Make outbound collection calls as required using early delinquency reports. Mail Loss Mitigation documentation and NOD/Breach Letters to members as required. Produce and mail late notices as directed. Keep abreast of government regulations and changes in industry standards as directed. Comply with applicable consumer laws, regulations, company guidelines, etc. by maintaining a current knowledge of mortgage compliance or other policies, investor requirements, procedures, guidelines and current standards including FDCPA laws, CFPB, and all investor guidelines. Actively participate in quarterly performance meetings; meet or exceed all performance metrics. Maintain the confidentiality of all information processed. Perform related duties as required. Determine loss mitigation activity pre-qualifications Senior – Level II Responsible for the training of new and current Collections Specialists. Report monthly delinquent loans to all investors Interface with FNMA, FHLMC, GNMA, and investor credit unions about ongoing collection activity, including foreclosures, short sales, and deed in lieu of foreclosure and bankruptcy Coordinate and process requests for modifications either on portfolio or GSE loans, ensuring that proper reporting is completed Maintain accurate records of collection activities on all loan accounts Report delinquency status to MI companies Provide reports to management and investors as necessary ESSENTIAL DUTIES, KNOWLEDGE, SKILLS, ABILITIES: Required: Thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, agency and Credit Union requirements. Familiarity with AllRegs. Ability to work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. Basic MS Office. Proficiency in using and learning mortgage loan software. Reporting, letter preparation, group presentation and other related communications skills. Ability to attend meetings or perform other assignments at locations outside the office, if necessary. Ability to define problems, collect data, establish facts and draw valid conclusions.

Requirements

Thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, agency and Credit Union requirements.
Familiarity with AllRegs.
Ability to work the days and hours necessary to perform all assigned responsibilities and tasks.
Must be available (especially during business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.
Basic MS Office.
Proficiency in using and learning mortgage loan software.
Reporting, letter preparation, group presentation and other related communications skills.
Ability to attend meetings or perform other assignments at locations outside the office, if necessary.
Ability to define problems, collect data, establish facts and draw valid conclusions.

Nice To Haves

Experience with FNMA SMDU and FHLMC Workout Prospector
Experience with VALERI, FHA Connection, PACER, and HomeTracker
Proficiency in Spanish a plus
Bilingual (Spanish/English) Preferred - Working proficiency in Spanish a plus

Responsibilities

Make outbound collection calls as required using early delinquency reports.
Mail Loss Mitigation documentation and NOD/Breach Letters to members as required.
Produce and mail late notices as directed.
Keep abreast of government regulations and changes in industry standards as directed.
Comply with applicable consumer laws, regulations, company guidelines, etc. by maintaining a current knowledge of mortgage compliance or other policies, investor requirements, procedures, guidelines and current standards including FDCPA laws, CFPB, and all investor guidelines.
Actively participate in quarterly performance meetings; meet or exceed all performance metrics.
Maintain the confidentiality of all information processed.
Perform related duties as required.
Determine loss mitigation activity pre-qualifications
Responsible for the training of new and current Collections Specialists.
Report monthly delinquent loans to all investors
Interface with FNMA, FHLMC, GNMA, and investor credit unions about ongoing collection activity, including foreclosures, short sales, and deed in lieu of foreclosure and bankruptcy
Coordinate and process requests for modifications either on portfolio or GSE loans, ensuring that proper reporting is completed
Maintain accurate records of collection activities on all loan accounts
Report delinquency status to MI companies
Provide reports to management and investors as necessary