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Responsible for ensuring servicing partners, across both the in-house and subserviced portfolios, are providing loanDepot with servicing practices that are best in class and fully compliant with agreed upon contractual terms and conditions, state, federal, and agency guidelines. Assists in the maintenance and management of servicing oversight review plans and governance, including call monitoring, to ensure optimal portfolio performance and world class customer experiences emanate from these servicing relationships. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
