Servicing Oversight Analyst II

Finance of America • Conshohocken, PA

1d • $65,000 - $80,000

About The Position

At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence. Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter. To learn more about us, visit www.financeofamerica.com Purpose of Role Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements. Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations. Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience.

Requirements

• Minimum 3 years of experience in the mortgage servicing industry.
• Demonstrated experience performing testing, auditing, or quality control activities to identify risk and ensure regulatory and contractual compliance.
• Strong analytical skills with the ability to identify trends, assess root causes, and evaluate performance metrics.
• Proficiency in Microsoft Office tools (Excel, Word, Outlook) and ability to adapt to new technologies and applications.
• Effective research, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills with the ability to collaborate across teams.
• Ability to operate effectively in a fast-paced, high-visibility environment while managing multiple priorities.
• Demonstrated ability to apply strategic thinking when assessing risk and making decisions.
• Knowledge of servicing operations and borrower experience processes related to performing loan operations, complaints management, default operations, or mortgage product types (including forward or reverse mortgage products).
• Bachelor's Degree
• Business, Finance, or related field.

Nice To Haves

• Business, Finance, or related field.

Responsibilities

• Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions.
• Performs oversight testing in accordance with the established Servicing Oversight Plan.
• Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics.
• Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions.
• Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate.
• Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners.
• Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations.
• Adheres to written risk and compliance policies and procedures governing servicing oversight activities.
• Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity.
• Performs other duties as assigned.

Benefits

• We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees