Servicing Ops Analyst

Citizens Bank • East Providence, RI

121d

About The Position

The Servicing Operations Analyst plays a critical role in driving operational efficiency and continuous improvement across business lines. This position is responsible for designing and implementing automation solutions using tools such as Power Automate and Excel macros. The analyst supports key functions related to deposit, credit card, and loan transactions—including ACH, check, and other payment types—while identifying and solving process inefficiencies. This role also serves as a subject matter expert for the Universal Operator Team, demonstrating proficiency on complex monetary management functions and supporting departmental agility during unanticipated spikes. Success in this role requires a strong attention to detail, adaptability in a fast-paced environment, and a commitment to delivering accurate, customer-impacting results.

Requirements

• 3 years of experience in operations, preferably within financial services.
• Intermediate understanding of accounting principles and their impact on account corrections.
• Strong system and product knowledge across deposit, credit card, and loan platforms.
• Familiarity with departmental procedures and best practices.
• Proven ability to identify and implement process improvements.
• Exceptional attention to detail and accuracy.
• Ability to thrive in a high-volume, deadline-driven environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite 365 (Outlook, Excel, etc.).

Nice To Haves

• 5-10 years of experience in operations, preferably within financial services.
• Experience in a regulated financial services environment.
• Knowledge of compliance and regulatory standards related to monetary operations.
• Intermediate level proficiency using Power Automate and Excel macros.

Responsibilities

• Develop and deploy automation solutions using Power Automate, Excel macros, and other tools.
• Support the Process Improvement & Escalations team in identifying and resolving operational challenges.
• Analyze workflows and recommend enhancements to improve accuracy, speed, and customer experience.
• Collaborate across departments to ensure alignment with service-level agreements (SLAs) and customer expectations.
• Respond quickly to volume spikes and assist with overflow tasks to maintain service continuity.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities